ArGO
AIRBUS Ground Operations
**This was a client project. Please contact for more details!
Its purpose was to allow seamless data synthesis from external systems to provide a strategic dashboard for all flight data.
This tool was created to replace the earlier GAS process that synthesizes aircraft communications through a complex and critical process that included hybrid integrations with manual and automated checkpoints.
AIRBUS Ground Operations is a digital tool (ERP system) to successfully communicate with and relay information to aircrafts of various flight ops data, error messages, and information relay.
User Profile - AIRBUS Ground Operations Team
In order to empathize with the different types of users, we developed proto-personas, which are based purely on experience and assumptions. These serve as a starting point to reflect on the needs and challenges of the user and possible solutions that can be considered later in building the information architecture
Simplify the process of communicating with an aircraft for a seamless flight data management
1.
Automate and optimize the process of data collection and synthesis by linking different external systems involved in the whole process of operating a flight
2.
Adhere to safety regulations and create a unified process to generate safety reports for sharing and disbursal to different entities
3.
Reduce decision checkpoints to minimize time to flight and reduce errors in the process
4.
The UX process for this tool started with understanding the roles and responsibilites of ArGO application and by charting various Journey Maps of different users in this app. We then studied and documented the data integration and synthesis of multiple aircraft and flight systems to understand and redesign these functions, error cases, and different steps taken by different users to perform a particular task. This was then simplified and combined to make a singular workflow and information architecture of the application. UX Synthesis for individual work-streams were performed that served as a base for the high fidelity mockups/prototypes.
We started with charting out some of the characteristics of the tool...
UX Process
Seamless
Automated
Data Sharing
Easy to Use
Error Redundancy
Data Management
Unified Processing
Time Saving
Security
Reduce Stages
Efficient
Optimised
To make sure the tool had all the above mentioned behavior we started scenario mapping on how the user would perform different steps in order to come up with the best possible flow for the tool. Below is an example for one of the modules :
Configuration Report Viewer...
In this case for instance the user has to compare two configurations reports and forward the compared report report further for validation
Scenario Mapping
Journey Map
With the help of the scenarios mapped, the user profile, the user need and required behavior of the tool, we collectively decided what to keep, what to kick out and how content can be integrated into a more intuitive tool flow (**below is an example for one module only)
UX Synthesis & Wireframing
With the help of the tool flow every sections functionality and content chart were mapped out through UX Synthesis that defined the functionalities and various other components of different sections, their roles, behaviors and their ranks in the priority list as given below
Post which medium fidelity wireframes were created and sent to users for “Tree Testing” to ensure an intuitive understanding of the site‘s structure by giving them relevant tasks, such as "Where would you click if you wanted to join a theatre group?" Based on the test results, the sitemap was adjusted accordingly.
The ERP Tool - ArGO
